I like sporting analogies for business, especially football (soccer).  Football is known as the beautiful game, not just because it is often spectacular to watch, but for its glorious unpredictability.  Who have could have foreseen that Leic

I called my mobile phone provider last week with a couple of small issues.  The enthusiastic young man on the other end of the phone asked me some basic questions to establish my identity.

“What’s your full name?”